Cancellation policy

• Flexible Adjustments & Cancellation
• Refunds & Returns

Last updated: August 30, 2026

At Ecofresheet, our Subscribe & Save program is designed to deliver effortless, plastic-free home care on your schedule, with total transparency, flexible management, and zero commitments.

How Subscriptions Work

When you enroll in a subscription, you receive recurring automated deliveries based on the delivery frequency (e.g., every 30, 60, or 90 days) selected at checkout. Your payment method is securely saved and automatically charged before each scheduled shipment.

3-Day Advance Pre-Billing Notification

To ensure complete transparency and prevent surprise charges, we send an automated email notification 3 days (72 hours) before every recurring charge. This email includes a direct link to your Customer Portal so you can review, adjust, or pause your upcoming shipment before billing occurs.

Flexible Adjustments & Cancellation

You maintain full control over your subscription at all times:

• Modify or Skip: Change your delivery frequency, update shipping addresses, swap product fragrances, or skip a cycle anytime through your Ecofresheet Account Portal.
• Cancel Anytime: Cancel your subscription hassle-free via your Customer Portal or by emailing support@ecofresheet.com.

Notice Period: Cancellation or modification requests must be processed at least 24 hours before your scheduled billing date. Once an order has entered warehouse processing, changes cannot be accommodated for that cycle.

Refunds & Returns

All subscription orders are backed by our 30-Day Risk-Free Guarantee for first-time orders. For detailed information on returns, exchanges, or damaged shipments, please review our Refund Policy.