Refund policy

Last updated: August 9, 2026

At Ecofresheet, your satisfaction and home cleanliness are our top priorities. We stand behind the cleaning performance, eco-friendly design, and convenience of our plant-based detergent sheets and household care essentials.

30-Day Risk-Free Guarantee (First-Time Orders)

If you are trying an Ecofresheet product for the first time and are not completely satisfied with the cleaning performance or fragrance, we offer a 100% Money-Back Guarantee within 30 days of delivery.

  • No Need to Ship the Opened Box Back: You do not need to hassle with shipping the opened package back to our fulfillment center. Simply reach out to us at support@ecofresheet.com with your order number.
  • Simple & Fast Processing: Our Customer Support team will process a 100% full refund to your original payment method—no extra fees or physical returns required.

Note: Limit one Risk-Free Guarantee refund per household or customer account to prevent abuse.

Unopened Multi-Packs & Sustainable Donation Alternative

For non-first-time orders, bulk bundles, or unopened multi-box purchases:

  • You may request a return within 30 days of delivery.
  • Option A (Eco-Donation - Recommended): To eliminate return transport carbon emissions and support local communities, you can donate unopened extra packs to a local shelter or food bank. Simply submit a photo or digital receipt of your donation to support@ecofresheet.com, and we will issue a 100% store credit or full product refund.
  • Option B (Physical Return): You may request a physical return within 30 days of delivery for unopened, unused items in resalable condition. Contact support@ecofresheet.com to receive an authorized return label. A flat $5.99 USD shipping and handling fee will be deducted from your final refund amount. Unauthorized returns will not be accepted without prior approval.

Subscription Renewals

You maintain complete control over your subscription through your Ecofresheet Account Portal:

  • Pre-Billing Notifications: You will receive an automated email notification before each recurring charge.
  • Cancellations & Adjustments: Subscription changes, shipment pauses, or cancellations must be submitted at least 24 hours before your scheduled recurring billing/shipment date.
  • Processed Orders: Once a subscription renewal order has been processed and dispatched by our fulfillment team, it cannot be canceled or refunded in transit.

Damaged, Defective, or Incorrect Shipments

Please inspect your package upon arrival. If your order arrives damaged, leaking, or with incorrect items:

  1. Contact us immediately at support@ecofresheet.com.
  2. Include your Order Number and a quick photo of the damaged or incorrect item/packaging.
  3. Upon verification, we will send out a free replacement order right away or process a full refund—no physical return required.

Refund Posting Timeline

Once our support team processes a refund:

  • Funds are automatically credited back to your original payment method (Credit Card, PayPal, Apple Pay, Shop Pay, etc.).
  • Refunds typically appear on your statement within 5 to 10 business days, depending on your bank or credit card issuer's processing speed.
  • If more than 15 business days have passed since your refund approval and you have not received it, please reach out to us at support@ecofresheet.com.

European Union 14-Day Cooling-Off Period

For orders shipped to the European Union, customers have the right to cancel or return their order within 14 days of receipt for any reason under applicable local laws. Returned merchandise must be unopened, unused, and in its original packaging.

Need Assistance

Our Customer Care team is here to ensure you have a wonderful experience with Ecofresheet!